2025
Frei R, Merlano F, and Zhang D (2025). How management accountants can make business more sustainable. Financial Management, in print.
Zhang D, He H, Frei R and Hanoch Y (June 2025). Deterring wardrobing: The impact of message strategies on fraudulent return behaviour. Counter Fraud, Cybercrime and Forensic Accounting Conference, University of Portsmouth, UK.
Frei R (June 2025). The Circularity Radar. AICPA & CIMA Global Academic Dialogue (online seminar).
Frei R (June 2025). Sustainability in Product Returns. Keynote speech at the Marketing, Strategy and Policy Research Conference on the Art of Business for Sustainable Fashion, Kingston Business School.
Lam J (10 May 2025). TikTok has a way to bypass tariffs — but is it legit? Salon.com
Frei R (April 2025). The Circularity Radar, a workshop for New Landscapes India – British Council.
Aarjavee R (26 April 2025). The truth behind the viral Chinese TikToks: Experts weigh in. CTV News.
Frei R, Zhang D, Parry G, Wood S and Merlano F (2025). Scoping Innovative Retail Product Returns Pathways. Strategy & Leadership, online first.
Espejo V (18 April 2025). Fabricas chinas desafian en Ti-Tok a las marcas de lujo: Es cierto lo que dicen los videos?. Las Ultimas Noticias, Chile.
Maruf R (16 April 2025). Chinese factories are taking the trade war somewhere new. CNN
Frei R, Merlano F, and Zhang D (2025). The Circularity Radar: A Framework for the Circular Economy in Manufacturing and Retail. In: Contemporary Issues in Management Accounting. Available online.
2024
Webb B (29 August 2024). Overconsumption: Can we ever put the genie back in the bottle? Vogue Business. Available online. (pdf)
Merlano F, Frei R and Zhang D (2024). A tool for SMEs to assess circular opportunities. In Proceedings of the Low-Cost Digital Solutions for Industrial Automation Conference, October 2024, Cambridge. (The IET Digital Library​)
Merlano F, Frei R, Zhang D, Murzacheva E, and Wood S (2024). Consumer Perspectives on Interventions to Combat Fraudulent Product Returns in Omnichannel Fashion Retail. International Journal of Physical Distribution & Logistics Management. Online first. (doi) (preprint pdf)
Frei R, Zhang D and Merlano F (2024). Product returns in omnichannel retail. In Encyclopedia of Retailing. Elgar (in print)
Dacre N, Yan J, Frei R, Al-Mhdawi MKS, and Dong H (2024). Advancing sustainable manufacturing: a systematic exploration of Industry 5.0 supply chains for sustainability, human-centricity, and resilience. Production Planning & Control. Online first. (doi)
Zhang D, Dawson I, Frei R and Merlano F (2024). Navigating the Green Path: exploring the dynamics and impact of Peer-to-Peer Retail Returns. In Proceedings of the EuROMA Conference, July 2024, Barcelona. (pdf)
Davis E, Frei R et al. (25 Jan 2024). BBC Radio 4, The Bottom Line: Many unhappy returns
Henley P, Frei R et al. (3 March 2024). BBC One, Politics South: segment on product returns
2023
Doherty B (5 October 2023). Why more fashion retailers are charging return fees. BBC Worklife.
Finamore E (7 August 2023). The scandalous reality of fashion retail’s returns. Drapers.
Lase IS, Frei R, Gong M, Vazquez-Brust D, Peeters E, Roelans G, Dewulf J, Ragaert K, and De Meester S (2023). A method to develop potential business cases of plastic recycling from urban areas: A case study on non-household end-use plastic film waste in Belgium. ACS Sustainable Chemistry and Engineering Journal, 11(34), 12677–12694. (pdf)
Frei R, Zhang D, Bayer S, Senyo PK, Gerding E, Wills G, and Beck A (2023). The Impact of COVID-19 on Product Returns Management in Multichannel Retail. (SSRN working paper)
Frei R (2023). A new retail industry for product returns. Materials Recycling World, May 2023. (download)
Frei R, Zhang D, Bayer S, Gerding E, Wills G and Speights D (2023). What factors drive product returns in multichannel retail? (SSRN working paper)
Frei R, Gong M, Vazquez-Brust D and Litaudon, V (2023). PlastiCity scenarios and modelling: plastic waste collection in urban environments. In Proceedings of the Operational Research Society Simulation Workshop 2023 (SW23), C. Currie and L. Rhodes-Leader, eds., pp.129-138. (doi)
Tait A (31 Mar 2023). Buy. Return. Repeat … What really happens when we send back unwanted clothes? The Guardian.
Zhang D, Frei R, Wills G, Gerding E and Senyo PK (2023). Strategies and practices to reduce the ecological impact of product returns: an environmental sustainability framework for multichannel retail. Business Strategy and the Environment, 32(7), 4636-4661. (doi)
2022
Frei R (June 2022). Product returns. Keynote speech at the Reverse Logistics Association's EMEA Summit, Amsterdam. Watch online.
Zhang, D., Frei, R., Bayer, S., Senyo, PK, Gerding, E., Wills, G., and Beck, A. (2022). Understanding fraudulent returns and mitigation strategies in multichannel retailing. Journal of Retailing and Consumer Services, Vol. 70, 103145. (doi)
Zhang D, Frei R, Bayer S, Senyo PK, Wills G, Gerding E and Beck A (2022). The Impact of COVID-19 on Managing Product Returns in Retail. Proceedings of World POM, Nara, Japan, August 2022, pp. 633-642. (eprints)
Jack L and Frei R (2022). Why Primark’s new click and collect service will not be a simple win for the fast fashion giant. In: The Conversation, 23 November 2022. (Online article)
Zhang D, Bayer S, Wills G, Frei R, Gerding E and Senyo, PK (2022). Using big data analytics to combat retail fraud. Proceedings of the 4th International Conference on Finance, Economics, Management and IT Business, pp. 85-92 . (doi)
Gong Y, Wang Y, Frei R, Wang B and Zhao C (2022). Blockchain application in circular marine plastic debris management. Industrial Marketing Management, 102, p.164-176. (doi)
Frei R, Jack L and Krzyzaniak SA (2022). Mapping product returns processes in multichannel retailing: challenges and opportunities. Sustainability, 14(3), 1382. (doi)
Baden D and Frei R (2022). Product Returns: An Opportunity to Shift towards an Access-Based Economy? Sustainability, 14:1, 410. (doi)
Frei R, Ibrahim S and Akenroye T (Eds.). Africa and Sustainable Global Value Chains. Greening of Industry Networks Studies, Springer. To appear: https://www.springer.com/gp/book/9783030787905#aboutBook
Zhang D, Frei R, Senyo PK, Bayer S, Gerding E and Wills G (2022). Sustainability of Product Returns. EurOMA Sustainable Operations and Supply Chain Forum, Zagreb, Croatia.
Hines T, Frei R and Plant-O'Toole, E (2022). Supply Chain Careers, Skills and Courses. Chain Reaction podcast, 22 March. Available online.
Hines T and Frei R (2022). Reverse Supply Chains. Chain Reaction podcast, 23 February. Available online.