2025

Frei R, Merlano F, and Zhang D (2025). How management accountants can make business more sustainable. Financial Management, in print.

Zhang D, He H, Frei R and Hanoch Y (June 2025). Deterring wardrobing: The impact of message strategies on fraudulent return behaviour. Counter Fraud, Cybercrime and Forensic Accounting Conference, University of Portsmouth, UK.

Frei R (June 2025). The Circularity Radar. AICPA & CIMA Global Academic Dialogue (online seminar).

Frei R (June 2025). Sustainability in Product Returns. Keynote speech at the Marketing, Strategy and Policy Research Conference on the Art of Business for Sustainable Fashion, Kingston Business School.

Lam J (10 May 2025). TikTok has a way to bypass tariffs — but is it legit? Salon.com

Frei R (April 2025). The Circularity Radar, a workshop for New Landscapes India – British Council.

Aarjavee R (26 April 2025). The truth behind the viral Chinese TikToks: Experts weigh in. CTV News.

Frei R, Zhang D, Parry G, Wood S and Merlano F (2025). Scoping Innovative Retail Product Returns Pathways. Strategy & Leadership, online first.

Espejo V (18 April 2025). Fabricas chinas desafian en Ti-Tok a las marcas de lujo: Es cierto lo que dicen los videos?. Las Ultimas Noticias, Chile.

Maruf R (16 April 2025). Chinese factories are taking the trade war somewhere new. CNN

Frei R, Merlano F, and Zhang D (2025). The Circularity Radar: A Framework for the Circular Economy in Manufacturing and Retail. In: Contemporary Issues in Management Accounting. Available online.

2024

Webb B (29 August 2024). Overconsumption: Can we ever put the genie back in the bottle? Vogue Business. Available online. (pdf)

Merlano F, Frei R and Zhang D (2024). A tool for SMEs to assess circular opportunities. In Proceedings of the Low-Cost Digital Solutions for Industrial Automation Conference, October 2024, Cambridge. (The IET Digital Library)

Merlano F, Frei R, Zhang D, Murzacheva E, and Wood S (2024). Consumer Perspectives on Interventions to Combat Fraudulent Product Returns in Omnichannel Fashion Retail. International Journal of Physical Distribution & Logistics Management. Online first. (doi) (preprint pdf)

Frei R, Zhang D and Merlano F (2024). Product returns in omnichannel retail. In Encyclopedia of Retailing. Elgar (in print)

Dacre N, Yan J, Frei R, Al-Mhdawi MKS, and Dong H (2024). Advancing sustainable manufacturing: a systematic exploration of Industry 5.0 supply chains for sustainability, human-centricity, and resilience. Production Planning & Control. Online first. (doi)

Zhang D, Dawson I, Frei R and Merlano F (2024). Navigating the Green Path: exploring the dynamics and impact of Peer-to-Peer Retail Returns. In Proceedings of the EuROMA Conference, July 2024, Barcelona. (pdf)

Davis E, Frei R et al. (25 Jan 2024). BBC Radio 4, The Bottom Line: Many unhappy returns

Henley P, Frei R et al. (3 March 2024). BBC One, Politics South: segment on product returns

2023

Doherty B (5 October 2023). Why more fashion retailers are charging return fees. BBC Worklife.

Finamore E (7 August 2023). The scandalous reality of fashion retail’s returns. Drapers.

Lase IS, Frei R, Gong M, Vazquez-Brust D, Peeters E, Roelans G, Dewulf J, Ragaert K, and De Meester S (2023). A method to develop potential business cases of plastic recycling from urban areas: A case study on non-household end-use plastic film waste in Belgium. ACS Sustainable Chemistry and Engineering Journal, 11(34), 12677–12694. (pdf)

Frei R, Zhang D, Bayer S, Senyo PK, Gerding E, Wills G, and Beck A (2023). The Impact of COVID-19 on Product Returns Management in Multichannel Retail. (SSRN working paper)

Frei R (2023). A new retail industry for product returns. Materials Recycling World, May 2023. (download)

Frei R, Zhang D, Bayer S, Gerding E, Wills G and Speights D (2023). What factors drive product returns in multichannel retail? (SSRN working paper)

Frei R, Gong M, Vazquez-Brust D and Litaudon, V (2023). PlastiCity scenarios and modelling: plastic waste collection in urban environments. In Proceedings of the Operational Research Society Simulation Workshop 2023 (SW23), C. Currie and L. Rhodes-Leader, eds., pp.129-138. (doi)

Tait A (31 Mar 2023). Buy. Return. Repeat … What really happens when we send back unwanted clothes? The Guardian.

Zhang D, Frei R, Wills G, Gerding E and Senyo PK (2023). Strategies and practices to reduce the ecological impact of product returns: an environmental sustainability framework for multichannel retail. Business Strategy and the Environment, 32(7), 4636-4661. (doi)

2022

Frei R (June 2022). Product returns. Keynote speech at the Reverse Logistics Association's EMEA Summit, Amsterdam. Watch online.

Zhang, D., Frei, R., Bayer, S., Senyo, PK, Gerding, E., Wills, G., and Beck, A. (2022). Understanding fraudulent returns and mitigation strategies in multichannel retailing. Journal of Retailing and Consumer Services, Vol. 70, 103145. (doi)

Zhang D, Frei R, Bayer S, Senyo PK, Wills G, Gerding E and Beck A (2022). The Impact of COVID-19 on Managing Product Returns in Retail. Proceedings of World POM, Nara, Japan, August 2022, pp. 633-642. (eprints)

Jack L and Frei R (2022). Why Primark’s new click and collect service will not be a simple win for the fast fashion giant. In: The Conversation, 23 November 2022. (Online article)

Zhang D, Bayer S, Wills G, Frei R, Gerding E and Senyo, PK (2022). Using big data analytics to combat retail fraud. Proceedings of the 4th International Conference on Finance, Economics, Management and IT Business, pp. 85-92 . (doi)

Gong Y, Wang Y, Frei R, Wang B and Zhao C (2022). Blockchain application in circular marine plastic debris management. Industrial Marketing Management, 102, p.164-176. (doi)

Frei R, Jack L and Krzyzaniak SA (2022). Mapping product returns processes in multichannel retailing: challenges and opportunities. Sustainability, 14(3), 1382. (doi)

Baden D and Frei R (2022). Product Returns: An Opportunity to Shift towards an Access-Based Economy? Sustainability, 14:1, 410. (doi)

Frei R, Ibrahim S and Akenroye T (Eds.). Africa and Sustainable Global Value Chains. Greening of Industry Networks Studies, Springer. To appear: https://www.springer.com/gp/book/9783030787905#aboutBook

Zhang D, Frei R, Senyo PK, Bayer S, Gerding E and Wills G (2022). Sustainability of Product Returns. EurOMA Sustainable Operations and Supply Chain Forum, Zagreb, Croatia.

Hines T, Frei R and Plant-O'Toole, E (2022). Supply Chain Careers, Skills and Courses. Chain Reaction podcast, 22 March. Available online.

Hines T and Frei R (2022). Reverse Supply Chains. Chain Reaction podcast, 23 February. Available online.

2021

Frei R (2020). The PlastiCity Project – Solutions for ‘Lost Plastics’ in the Circular Economy Framework – Presentation as part of an online seminar, 10 September 2021.

Dockree J, Wang Q and Frei R (2021). Error Chain Analysis - An effective method for tighter manufacturing process control. Production Planning & Control (PPC), 32:8, p.641-651. (doi)

Frei R and Jack L (2021). Future of high streets: how to prevent our city centres from turning into ghost towns. In: The Conversation, 29 January 2021. (Online article)

Jack L and Frei R (2021). Fashion retailer Primark is refusing to sell online – here’s why it is right to do so. In: The Conversation, 21 January 2021. (Online article)

2020

Frei R (2020). Plastics recycling in the UK: before and during Covid-19. Keynote speech at the Conference on Sustainability Science, Padjadjaran, Indonesia (online).

Frei R and Vazquez-Brust, D (2020). What happens to the plastic you recycle? Researchers lift the lid. In: The Conversation, 2 September 2020. (Online article)

Frei R, Jack L and Brown, S (2020). Product returns: a growing problem for business, society and environment. Int. J. of Operations and Production Management (IJOPM), 40:10, p.1613-1621. (doi) (pdf)

Frei R, Jack L and Krzyzaniak SA (2020). Sustainable reverse supply chains and circular economy in multichannel retail returns. Business Strategies and the Environment (BSE), 29(5), p.1925-1940. (doi)

Frei R, Jack L and Krzyzaniak SA (2020). Sustainability in product returns. EurOMA Sustainable Operations and Supply Chain Forum, Nottingham, UK.

Alexander A, Ashby A, Lee M and Frei R (2020). Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. Panel discussion at EurOMA Sustainable Operations and Supply Chain Forum, Nottingham, UK.

2019

Jack L, Frei R and Krzyzaniak SA (2019). Return to sender - Is there a point of no return for online and omni-channel retailing? Loss Prevention Magazine Europe, 1 April 2019. (Online article p.29) (pdf)

Jack L, Frei R and Krzyzaniak SA (2019). The hidden costs of online shopping – for customers and retailers. In: The Conversation, 21 January 2019. (Online article)

Jack L, Frei R and Krzyzaniak SA (2019). Buy Online, Return to Store; The Challenges and Opportunities of Product Returns in a Multichannel Environment. Research commissioned by the ECR Shrink Group (Download the project report)

R. Frei, L. Jack and S.A. Krzyzaniak (2019). Sustainable reverse supply chains for retail product returns. In: N. Yakoleva, R. Frei and S. Rama Murthy (eds.), Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. Greening of the Industry Network book series. Springer, Heidelberg. (pdf)

N. Yakoleva, R. Frei and S. Rama Murthy (2019). Editorial. In: N. Yakoleva, R. Frei and S. Rama Murthy (eds.), Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. Greening of the Industry Network book series. Springer, Heidelberg.

N. Yakoleva, R. Frei and S. Rama Murthy, eds. (2019). Sustainable Development Goals and Sustainable Supply Chains in the Post-global Economy. Greening of the Industry Network book series. Springer, Heidelberg. (Book)

2018

J. El Baz, R. Frei and I. Laguir (2018). Reverse supply chain practices in developing countries: the case of Morocco. Journal of Manufacturing Technology Management (JMTM), 29(1), pages 198-216. (doi)

2017

R. Frei and N. Bausch (2017). 3 hard realities for 3D printing. Int. J. of Latest Engineering and Management Research (IJLEMR), 2(11), pages 43-52. (pdf)

R. Frei (2017). Towards a decision-making framework for reverse supply chain. Presented at Greening of Industry Network: Sustainable Development Goals and Supply Chains Symposium, Royal Holloway, UK.

2016

R. Frei, A. Bines, I. Lothian and L. Jack (2017). Understanding Reverse Supply Chains. International Journal of Supply Chain Management and Operations Resilience, 2(4), pages 246-266. (doi)

N. Bausch, D.P. Dawkins, R. Frei and S. Klein (2016). 3D Printing onto Unknown Uneven Surfaces. IFAC Mechatronics, September 2016, Loughborough / IFAC-PapersOnLine, 49(21), pages 583-590. (doi)

R. Frei and N. Bausch (2016). Additive manufacturing as a socio-technical system. Int. J. of Latest Engineering and Management Research (IJLEMR), 1(10), pages 18-33. (pdf)

R. Frei (2016). Reverse supply chains. In C. Weetman: A Circular Economy handbook for business and supply chains. Kogan Page, London, p.323-329.

M. Butar Butar, D. Sanders and R. Frei (2016). Measuring performance of reverse supply chains in a carpet manufacturer. Journal of Advanced Management Science, 4(2), pages 152-158. (pdf)

J. El Baz, R. Frei and I. Laguir (2016). Exploring reverse supply chain practices in Morocco. Int. Conf. Project and Logistic (PROLOG), Agadir, Morocco. (pdf)

N. Bausch and R. Frei (2016). Conformal printing with the InSPIREd printer. http://www.3printr.com (link)

2015

R. Frei, I. Lothian, A. Bines, M. Butar Butar and L. Da Gama (2015). Performance in Reverse Supply Chains. Logistics Research Network Annual Conference (LRN), Derby, UK.

S. Klein, M. Avery, R. Richardson, P. Bartlett, R. Frei and S. Simske (2015). 3D printed glass: surface finish and bulk properties as a function of the printing process. SPIE Conf. on Measuring, Modeling, and Reproducing Material Appearance (EI 2015), San Francisco, CA, USA. Invited paper.

2014

M. Butar Butar, D. Sanders, G. Tewkesbury and R. Frei (2014). Measuring performance of Reverse Supply Chains in a carpet manufacturer. Int. Conf. on Industrial Technology and Management (ICITM 2014), Paris, France.

R. Frei, T.F. Serbanuta and G. Di Marzo Serugendo (2014). Self-Organising Assembly Systems formally specified in Maude. Journal of Ambient Intelligence and Humanized Computing, 5(4), pages 491–510. (pdf)

R. Frei and G. Di Marzo Serugendo (2013). Self-Healing Software. In: The Computer After Me. Pitt, J. (editor), Chapter 5. Imperial College Press, London.

2013

M. Puviani and R. Frei (2013). Self-management for Cloud computing. IEEE Science and Information (SAI) Conference, London, UK, pages 940–946 (pdf).

R. Frei, R. McWilliam, B. Derrick, A. Purvis, A.Tiwari and G. Di Marzo Serugendo (2013). Self-healing and self-repairing technologies. Int. J. of Advanced Manufacturing Technology, 69(5), pages 1033–1061. (pdf)

2012

R. Frei and J. Whitacre (2012). Degeneracy and Networked Buffering: principles for supporting emergent evolvability in agile manufacturing systems. Natural Computing Journal - Special issue on Engineering Emergence, 11(3), pages 417-430. (pdf)

G. Di Marzo Serugendo and R. Frei (2012). Self-awareness in agile assembly systems. Awareness Magazine http://www.awareness-mag.eu; Self-Awareness in Autonomic Systems. (pdf)

M. Puviani, G. Di Marzo Serugendo, R. Frei and G. Cabri (2012). A method fragments approach to methodologies for engineering self-organising systems. ACM Transactions on Autonomous and Adaptive Systems (TAAS), 7(3), pages 33:1–33:25. JCR 5-year impact factor in 2011: 1.645 (pdf)

R. Frei and G. Di Marzo Serugendo (2012). The Future of Complexity Engineering. Central European Journal of Engineering, 2(2), pages 164–188. (pdf)

R. Frei, S. Macbeth, J. Pitt and G. Di Marzo Serugendo (2012). Simulation of complex emergent and self-healing structures in Presage and based on MetaSelf. International Conference on Through-life Engineering Services (TESConf), Shrivenham, UK, pages 337–344. (pdf)

G. Di Marzo Serugendo, R. Frei and J.L. Fernandez-Marques (2012). Chemically inspired rules for self-healing in Self-Organising Assembly Systems. International Conference on Through-life Engineering Services (TESConf), Shrivenham, UK, pages 329–336. (pdf)

M. Puviani, G. Cabri and R. Frei (2012). Self-healing in ensembles' collaboration patterns. International Conference on Through-life Engineering Services (TESConf), Shrivenham, UK, pages 361–367. (pdf)

R. McWilliam, A. Purvis, D. Jones, P. Schiefer, R. Frei and A. Tiwari (2012). Self-repairing electronic logic units based on convergent cellular automata. International Conference on Through-life Engineering Services (TESConf), Shrivenham, UK, pages 353–360. (pdf)

2011

R. Frei (2011). A complex systems approach to education in Switzerland. European Conf. on Artificial Life (ECAL), pages 242-249, Paris, France. (pdf)

R. Frei and G. Di Marzo Serugendo (2011). Concepts in Complexity Engineering. Int. J. of Bio-Inspired Computation, 3(2), pages 123–139. (pdf)

R. Frei and G. Di Marzo Serugendo (2011). Advances in Complexity Engineering. Int. J. of Bio-Inspired Computation, 3(4), pages 199–212. (pdf)

R. Frei and G. Di Marzo Serugendo (2011). Self-organising evolvable assembly systems. IEEE Transactions on Systems, Man and Cybernetics: Part C, 41(6), pages 885–897. JCR 5-year impact factor in 2011: 2.112 (pdf)

2010

R. Frei, G. Di Marzo Serugendo and T. F. Serbanuta (2010). Ambient intelligence in self-organising assembly systems using the chemical reaction model. Journal of Ambient Intelligence and Humanized Computing, 1(3), pages 163–184. (pdf)

G. Di Marzo Serugendo and R. Frei (2010). Experience report in developing and applying a method for self-organisation to agile manufacturing. IEEE Int. Conf. on Self-Adaptive and Self-Organizing Systems (SASO), Budapest, Hungary, 2010. (pdf poster, pdf 6 pages version, pdf 10 pages version)

R. Frei (2010). Self-organisation in Evolvable Assembly Systems. PhD Thesis, Fac

R. Frei and G. Di Marzo Serugendo (2010). Advances in Complexity Engineering. TR BBKCS-10-07, School of Computer Science and Information Systems, Birbeck College, London, UK. (pdf)

R. Frei, N. Pereira, J. Belo, J. Barata and G. Di Marzo Serugendo (2010). Implementing self-organisation and self-management in evolvable assembly systems. IEEE Int. Symp. on Industrial Electronics (ISIE), pages 3527–3532, Bari, Italy. (pdf)

R. Frei and J. Barata (2010). Distributed systems - from natural to engineered: three phases of inspiration by nature. Int. J. of Bio-inspired Computation, 2(3/4), pages 258–270. (pdf)

2009

R. Frei, N. Pereira, J. Belo, J. Barata and G. Di Marzo Serugendo (2009). Self-awareness in evolvable assembly systems. TR BBKCS-09-07, School of Computer Science and Information Systems, Birbeck College, London, UK. (pdf)

G. Di Marzo Serugendo and R. Frei (2009). Experience report in developing and applying a method for self-organisation to agile manufacturing. TR BBKCS-09-06, School of Computer Science and Information Systems, Birbeck College, London, UK. (pdf)

R. Frei, B. Ferreira, G. Di Marzo Serugendo and J. Barata (2009). An Architecture for Self-Managing Evolvable Assembly Systems. IEEE Int. Conf. on Systems, Man, and Cybernetics (SMC), San Antonio, Texas, USA. (pdf)

M. Puviani, G. Di Marzo Serugendo, R. Frei and G. Cabri (2009). Methodologies for self-organising systems: a SPEM approach. IEEE/WIC/ACM Int. Conf. on Intelligent Agent Technology (IAT) Milan, Italy. (pdf)

M. Puviani, G. Di Marzo Serugendo, R. Frei and G. Cabri (2009). Methodologies for self-organising systems: a SPEM approach. TR BBKCS-09-05, School of Computer Science and Information Systems, Birbeck College, London, UK. (pdf)

R. Frei, G. Di Marzo Serugendo and J. Barata (2009). Designing self-organization for evolvable assembly systems. TR BBKCS-09-04, School of Computer Science and Information Systems, Birbeck College, London, UK. (pdf)

2008

R. Frei, G. Di Marzo Serugendo and J. Barata (2008). Designing self-organization for evolvable assembly systems. In IEEE Int. Conf. on Self-Adaptive and Self-Organizing Systems (SASO), pages 97–106, Venice, Italy. (pdf)

R. Frei, B. Ferreira and J. Barata (2008). Dynamic coalitions for self-organizing manufacturing systems. In CIRP Int. Conf. on Intelligent Computation in Manufacturing Engineering (ICME), Naples, Italy. (pdf)

R. Frei and J. Barata (2008). Manufacturing systems of the future: a multidisciplinary approach. In A. Azevedo, editor, Innovation in Manufacturing Networks, volume 266, pages 239–244. Springer, Boston, MA, USA. (pdf)

R. Frei and J. Barata (2008). Embodied intelligence to turn evolvable assembly systems reality. In A. Azevedo, editor, Innovation in Manufacturing Networks, volume 266, pages 269–278. Springer, Boston, MA, USA. (pdf)

2007

R. Frei, L. Ribeiro, J. Barata and D. Semere (2007). Evolvable assembly systems: Towards user friendly manufacturing. In IEEE Int. Symposium on Assembly and Manufacturing (ISAM), pages 288 – 293, Ann Harbor, MI, USA. (pdf)

R. Frei, J. Barata and M. Onori (2007). Evolvable production systems, context and implications. In IEEE Int. Symp. on Industrial Electronics (ISIE), pages 3233-3238, Vigo, Spain. (pdf)

R. Frei, J. Barata and G. Di Marzo Serugendo (2007). A complexity theory approach to evolvable production systems. In Sapaty, P. and Filipe, J., editors, Int. Workshop on Multi-Agent Robotic Systems (MARS), pages 44–53, Angers, France. INSTICC Press. (pdf)

J. Barata, M. Onori, R. Frei and P. Leitão (2007). Evolvable production systems: Enabling research domains. In Int. Conf. on Changeable, Agile, Reconfigurable and Virtual Production (CARV), pages 239–244, Toronto, Ontario, Canada. (pdf)

R. Frei, C. Quigley, F. Dreyer and J. Heijmans (2007). The jigsaw puzzle project, an assignment for digital biology. DECOI 2007 Summer School, Amsterdam, The Netherlands. (pdf)

2006

M. Onori, J. Barata and R. Frei (2006). Evolvable assembly systems basic principles. In W. Shen, editor, Information Technology for Balanced Manufacturing Systems, volume 220, pages 317–328. Springer, Boston, MA, USA. (pdf)

R. Frei (2006). Validation of requirements for attaining evolvable assembly systems and a preliminary methodology for the modularisation aspects. Master thesis, Swiss Federal Institute of Technology (EPFL), Lausanne, Switzerland, and Royal Institute of Technology (KTH), Stockholm, Sweden. (pdf)

2005

R. Frei (2005). Adhesion phenomena in component vibration feeding for micro-assembly. Semester project, Swiss Federal Institute of Technology (EPFL), Lausanne, Switzerland. (pdf)

2004

R. Frei (2004). Contact angle investigations on substrates with controlled periodic roughness: different asperity sizes and different substrate temperatures. Semester project, Swiss Federal Institute of Technology (EPFL), Lausanne, Switzerland. (pdf)